Privacy policy
Last Updated: November 26, 2024
This Privacy Policy describes how Ledsbow (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on ledsbow.com (hereinafter referred to as the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. “Personal information” refers to information that identifies or describes you individually, as well as information that can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
The information you submit directly through our Services may include:
• Contact details: Your name, address, phone number, and email.
• Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: Your username, password, security questions, and other details used for account security.
• Customer support information: Any information you choose to include in communications with us, such as when you send us a message through the Services.
Some features of the Services may require you to provide certain information. You may choose not to provide such data; however, this may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (referred to as “Usage Data”). For this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and account, including device information, browser information, network connection details, your IP address, and other interaction data.
Information We Obtain From Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Companies supporting our Site and Services, such as Shopify.
• Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide the products or services you requested so we can fulfill our contract with you.
• When you visit our Site, open or click our emails, or interact with our Services or ads, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
All information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third-Party Websites and Links.
Use of Your Personal Information
Provision of Services and Products. We use your personal information to provide you with the Services and thereby fulfill our contract with you. This includes processing your payments, fulfilling orders, sending account-related notifications, as well as purchases, returns, exchanges, or other transactions, in order to create, maintain, and manage your account, arrange shipping, facilitate returns or exchanges, and provide other account-related features and functionalities.
Marketing and Advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, as well as displaying product or service advertisements. This may include using your personal information to better tailor the Services and advertising on both our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, pursuant to Art. 6 (1) (f) of the GDPR.
• Communications and Service Improvement. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to respond to you, deliver effective services, and maintain our business relationship with you, pursuant to Art. 6 (1) (f) of the GDPR.
Cookies
Like many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with operating our store on Shopify, please visit: https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionalities, to malfunction or become unavailable. In addition, blocking Cookies may not completely prevent information sharing with third parties, such as our advertising partners.
Please note that, while your browser may allow you to transmit “Do Not Track (DNT)” signals, like many websites, our Site is not designed to respond to such signals. For more information about “Do Not Track (DNT)” signals, you can visit: http://www.allaboutdnt.com/.
Disclosure of Your Personal Information
• In certain circumstances, we may disclose your personal information to third parties for contractual, legitimate, or other reasons under this Privacy Policy. Such circumstances may include:
• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
• With business and marketing partners to show you advertising and provide you with services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you indicate, request, or otherwise consent for us to disclose certain information to third parties, such as sending products to you, or by using social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest of successfully running a business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, our users, and others.
In the past 12 months, we have disclosed the following categories of personal and sensitive data about users for the reasons set forth above in “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:
| Category | Categories of Recipients |
|---|---|
| • Identifiers such as basic contact details and order/account information. • Categories of personal information described in the California Customer Records statute. • Commercial information such as order data, purchase details, and customer service records. • Internet or other network activity, such as usage data. • Geolocation data, such as IP-based or technical location information. |
• Service providers and third parties acting on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support providers, data analytics providers). • Business and marketing partners. • Affiliates. |
No utilizamos ni divulgamos información personal confidencial sin su consentimiento o con el propósito de deducir características sobre usted.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or are not under our control, you should review their privacy and security policies, as well as any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them.
Any information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or of their owners or operators, except as disclosed within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as such terms are defined under applicable law) personal information of minors under 16 years of age.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.
The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, which may allow us to deny your request in specific cases as permitted by law.
• Right of Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right of Deletion: You may have the right to request the deletion of the personal information we hold about you.
• Right of Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to certain exceptions.
• Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.
• Withdrawal of Consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we deny your request. To do so, you may respond directly to our denial.
• Management of Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time through the unsubscribe option available in the emails we send. If you choose not to receive them, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
Puede ejercer cualquiera de estos derechos donde se indica en nuestro Sitio o al ponerse en contacto con nosotros mediante los detalles de contacto que se proporcionan a continuación.
Sepa que el ejercicio de cualquiera de estos derechos no será motivo de ningún tipo de discriminación por nuestra parte. Es posible que necesitemos recopilar información de usted para verificar su identidad, como, por ejemplo, su dirección de correo electrónico o información de su cuenta, antes de proporcionar una respuesta sustancial a la solicitud. De acuerdo con las leyes aplicables, usted puede designar a un agente autorizado para realizar solicitudes en su nombre para ejercer sus derechos. Antes de aceptar solicitudes de un agente, le exigiremos que proporcione pruebas de que usted ha autorizado a dicho agente para actuar en su nombre. Asimismo, es posible que necesitemos que verifique su identidad directamente con nosotros. Responderemos a su solicitud de manera oportuna tal como lo exige la ley aplicable.
Complaints
If you have any complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we provide to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us again through the contact details provided below, or to lodge your complaint with the local data protection authority. For the EEA, you can refer to this list of supervisory data protection agencies.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by staff, external service providers, and partners located in those countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is made to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us by phone or send us an email at hello@ledsbow.com.
For purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.