Your order will take 1 to 3 business days to process before being shipped, regardless of the shipping option selected. Once processed, we will send you a tracking number so you can track your shipment.

We'll work very hard to get it to you as quickly as possible! ✨

Lithium batteries have a limited number of charge cycles, which is completely normal.

To prolong battery life:

Do not let it discharge completely before recharging it.
Avoid charging it to 100%, keep the charge between 20% and 80%.

Do not expose it to extreme temperatures.
Use good quality, compatible chargers.

Lithium batteries have a limited number of charge cycles, which is completely normal. If you need to replace the battery, you can contact us at hello@ledsbow.com.

If your 6-month warranty after purchase has expired, you can also contact us to access our special battery replacement service. To do so, please send an email with your order number in the subject line, using the format: “Warranty for [order number]”.

Each product has a 6-month warranty by presenting the voucher purchased when purchasing the product.

Carefully remove the LEDS BOW battery box, avoiding pulling too much on the power transfer cable located on the side of the bow. This will allow the luthier to more easily maneuver and perform bristle replacement.

NOTE: Although it is possible to reuse the double-sided tape that attaches the LEDS BOW battery box to the bow, we include two spare parts in your purchase. If necessary, the user can remove the old tape and place the two new tapes together for greater support.

If you need to clean your bow, you can do so with a soft, slightly damp cloth to remove dirt or residue. You can also use a violin cleaner, as long as it's a simple cleaner without harsh solvents or a high alcohol content.

The LEDS BOW battery fully charges in 90 minutes when connected to a 1-amp power source using a Type-C cable. Do not leave the arc lamp connected once fully charged. Disconnect it to avoid damaging the battery.

The battery can last up to one hour and 15 minutes of continuous use.

It is recommended to use a 1-amp output adapter to protect the battery from overcharging and ensure its longevity. The USB cable is included with your purchase.

Absolutely. The LEDS BOW is designed to be used in live performances, providing a spectacular visual experience without compromising the functionality of the instrument.

First, check that the battery is charged and properly connected. If the problem persists, please contact our technical support for assistance.

Handle the switch gently and avoid forcing it to prevent possible malfunctions.

If you need technical assistance, you can contact our support team via email at hello@ledsbow.com.

In order to process your shipment, we need you to provide your Tax ID (tax identification number). This information is required by customs authorities to properly process the import.

Upon receiving your Ledsbow, you may be required to pay customs duties depending on your country's regulations.

Customs duties are not included in the shipping cost, as each country has its own tariff system depending on the product.