Your order will take 1 to 3 business days to process before being shipped, regardless of the shipping option selected. Once processed, we will send you a tracking number so you can track your shipment.

We'll work very hard to get it to you as quickly as possible! ✨

The battery has a lifespan of approximately 300 to 500 full charge cycles, which is equivalent to 1 to 2 years of normal use.

To extend battery life:

Do not let it discharge completely before recharging.
Avoid charging it to 100%, keep the charge between 20% and 80%.
Do not expose it to extreme temperatures.
Use good quality and compatible chargers.

Each product has a 6-month warranty by presenting the voucher purchased when purchasing the product.

Carefully remove the LEDS BOW battery box, avoiding pulling too much on the power transfer cable located on the side of the bow. This will allow the luthier to more easily maneuver and perform bristle replacement.

NOTE: Although it is possible to reuse the double-sided tape that attaches the LEDS BOW battery box to the bow, we include two spare parts in your purchase. If necessary, the user can remove the old tape and place the two new tapes together for greater support.

The LEDS BOW battery fully charges in 90 minutes once connected to a 2 amp power source with a type "C" cable.

The battery can last up to one hour and 15 minutes of continuous use.

Yes, any type "C" cable compatible with a 2 amp power source can be used to charge the battery.

Absolutely. The LEDS BOW is designed to be used in live performances, providing a spectacular visual experience without compromising the functionality of the instrument.

First, verify that the battery is charged and properly connected. If the problem persists, please contact our technical service for assistance.

If you need technical assistance, you can contact our support team by emailing support@ledsbow.com or calling our customer service number.